As homeowners ourselves, we experienced our fair share of home improvement contractors and handymen over the years. We saw first-hand the failure to return our phone calls, show up for appointments, and perform follow-up communications . . . an overall poor customer experience. We observed a tremendous deficiency in the home remodeling and construction industry and an opportunity to start a company that could both perform quality work AND provide a positive customer experience before, during, and after the project.
With well over 30 combined years of consulting and project management expertise, years of weekend warrior remodeling of all shapes and sizes, and 3 personally-built additions to our own home, in 2002, we formed Deep Run Renovations...with a few simple goals in mind:
- Be responsive to customers – call them back, keep appointments, keep them updated on progress
- Provide unparalleled customer service, regardless of the size of the project
- Identify and retain key personnel who share the same focus on both end product and overall customer experience
Deep Run Renovations is a full-service residential or home remodeling firm proudly serving the greater Richmond, Virginia community. We offer a broad range of both renovation and new construction services, specializing in kitchen remodels, bath remodels, and outdoor living spaces. We understand that home remodeling comes in a variety of shapes, sizes, and budgets. Our goal is to provide excellence in workmanship and unparalleled customer service regardless of the size of your project. We anxiously wait for an opportunity to share a truly unique and innovative remodeling experience with you.